CAREER
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OUTSOURCIA Group is an operator specialized in outsourcing services: customer relationship management, digital services (web development and community management), back office outsourcing and studies. The group is positioning itself among the top 20 French outsourcers.
With a presence in France, Morocco, Tunisia, Niger and Madagascar, the OUTSOURCIA group employs over 3,300 people who serve renowned clients such as: April, Aquarelle, Castorama, CDiscount, Coyote, Histoire d'Or, Kantar Média, Manutan, Marionnaud, Malakoff, Mister Auto, Orange, Rakuten, Seloger.com, The Kooples, Thomson, Toupargel, Vente du diable, Vente Privée, etc.
OUTSOURCIA Group offers daily support to its employees on the basis of driving values such as solidarity, commitment and integrity...
If you too share these values, don't wait any longer and come and take up new challenges with OUTSOURCIA!
Job offers
Career path
YOUR INTEGRATION WITHIN THE OUTSOURCIA GROUP
The integration of a new employee in our group is undoubtedly a major step in our HR process. The support provided to new recruits includes mainly the implementation of a set of measures: welcome, training, skills development, sharing of values, etc., which requires the mobilization of our teams.
The integration session is a convivial moment which aims to present the OUTSOURCIA group, its rules of procedure and its organization.
This session is based on the exchange and sharing of information: all employees should leave this session with an accurate overview of OUTSOURCIA GROUP, its positioning and its internal organization.
YOUR CAREER AT OUTSOURCIA
TRAINING
4 training principles are implemented at OUTSOURCIA :
- INTEGRATION TRAINING for all new recruits and helps standardize the level of employees on customer relationship management and spread the group's values.
- OPERATIONAL TRAINING dedicated to customer relations, BPO, digital or research.
- IN-HOUSE TRAINING deployed following an evolution of the customer quality charter or process, feedback from managers, quality or training departments, or poor quality or SatCli results.
- SPECIFIC TRAINING dedicated to the client's products/market.
SKILLS AND CAREER MANAGEMENT
Career management is one of the main levers of social development, which relies on the recognition of the seniority and business expertise of each of our employees.
# A customized professional follow-up is set up from the stage of integration into our group.
# An internal evaluation system is set up each year, which may result in an NTERNAL PROMOTION.
# A "Gateway" principle towards other professions (production, technical, training) can also be proposed.
The OUTSOURCIA Group's HR policy systematically favors internal recruitment and job openings.
WAFAA
Recently graduated in Business Management, I joined OUTSOURCIA in 2011 as a Back Office agent. OUTSOURCIA has put its trust in me and recognized my skills by making me evolve quickly to a position of responsibility.
Today, I am a team manager on three projects that are close to my heart: my mission is to support my teams in achieving quantitative and qualitative objectives. On a daily basis, optimism, pragmatism and versatility are essential qualities to evolve and progress in the customer relations sector.
My motto: To manage, you have to like people and be interested iǹ them. The true leader is the one who grows by making others grow!
JAMES
When I arrived at OUTSOURCIA Madagascar, I did not expect tò stay there for more than 2 years. Yet time has decided otherwise, and I am not disappointed.
Indeed, during these 4 years, OUTSOURCIA Madagascar has made a great leap in development both at the organizational level and in terms of business.
I am proud to belong tò this company not only as a witness of its progress, but also as one of the artisans of this positive change. A change that we still continue tò push for.
ALI ZADA EL ABIDINE
With a marketing background, I joined OUTSOURCIA in November 2015 as a call centre agent. OUTSOURCIA has put its trust in me by giving me the means to evolve.
Today, I am a trainer and manager. On a daily basis, my mission combines monitoring and analysis of productivity by instilling employees with the know-how and the fundamentals of customer relationship management, which remains our core business!
My motto: combine rigor and self-determination in all circumstances to achieve my goals!
NICOLAS
I have a rather atypical profile because before becoming a Team Leader at Outsourcia, 7 years ago, I was working for one of the group's clients, Les Éditions Atlas. So my integration went very well since I knew the company and the team in Evreux perfectly.
Since my arrival, my progression has followed that of Outsourcia, and today I am an Operational Activity Manager: I manage more than 60 people on a daily basis, including account monitoring, training and recruitment.
Outsourcia knows how to recognize and value skills, by showing initiative and willingness, we gain the trust of the Management and this is invaluable to grow with serenity within a company.
HR commitments
A HUMAN RESOURCES ORGANIZATION THAT IS TRANSVERSAL TO THE OUTSOURCIA GROUP
# GROUP HUMAN RESOURCES VISION
All the countries where the group operates, share the same vision of Human Resources, whose fundamentals are dictated by fairness, transparency and the company's societal commitments. The HR policy governing recruitment, integration and training processes is set for our entire group.
# HUMAN RESOURCES DEPARTMENT BY COUNTRY EXPERTS
For each of its destinations (France, Morocco, Madagascar and Niger), the OUTSOURCIA GROUP has Human Resources Departments, composed of experts in recruitment and HR administration, who have a perfect knowledge of the employment market in the outsourcing sector, of the legislation and of the local culture.
A CITIZEN-ORIENTED AND ETHICAL HUMAN RESOURCES POLICY
Since its creation in 2003, OUTSOURCIA GROUP's Human Resources policy has been part of a socially responsible progress approach.
The HR system in place refers specifically to the 9 axis of the charter of corporate social responsibility that the group has committed to respecting since 2009 in Morocco and which is applied today on all our sites and destinations:
- Respect human rights,
- Continuously improve employment and working conditions and professional relationships.
- Preserve the environment
- Prevent corruption
- Abide by the rules of fair competition
- Strengthen the transparency of corporate governance,
- Respect the interests of customers and consumers,
- Promote social responsibility among suppliers and subcontractors,
- Develop commitment to the community.
AN INTERNAL COMMUNICATION BASED ON TRANSPARENCY
OUTSOURCIA's HR policy is built on the transparency of its methods and tools, as soon as the employee is integrated :
- An open-ended employment contract after integration,
- Integration guide: Welcome Book,
- Support throughout the integration phase,
- Awareness of the group's internal rules and procedures,
- Quarterly internal newsletter.