STUDIES
The OUTSOURCIA GROUP'S STUDIES division is represented by the STEFI subsidiary, based in Neuilly-sur-Seine and specialized in the outsourcing of support functions for polling and studies institutes as well as in the analysis of the customer experience of companies.
INSTITUTE OF STUDIES
COLLECTION
# Creation, qualification and enrichment of databases,
# Multilingual telephone surveys,
# Online, self-administered surveys,
# Data entry, transcription,
# Digitization, dematerialization...
PROCESSING
# Database preparation,
# Manual and semi-automatic coding,
# Statistical processing and analysis,
# Charting and reporting,
# Control of deliverables...
ADVERTISER
CUSTOMER LISTENING
# Content analysis of customer interactions,
# Customer satisfaction,
# Employee experience,
# NPS,
# Customer effort...
QUALITY LISTENING
# ISO 18 295 standards criteria,
# Criteria for the election of the Best Customer Service of the Year
# Business discourse
# Relational attitude
# Quality benchmark
# Good practices...
