TECHNICAL SUPPORT
OUTSOURCIA now prides itself on providing technical assistance services to major accounts, and offers B to B know-how based on a responsive and efficient handling capacity for technical problems on equipment.
OUTSOURCIA's intervention is provided 24 hours a day, 7 days a week worldwide.
In order to optimize the support provided to the end customer, OUTSOURCIA meets the needs of its customers by building on the skills of its telephone and technical advisors:
- Information, advice and guidance,
- Assistance with the use of equipment/tools,
- fault diagnosis,
- Remote troubleshooting,
- Management of technicians' schedules and administrative management of requests,
- Order tracking and back office processing,
- Triggering of on-site interventions,
- Maintenance service.
