TELEMARKETING

STRATEGY OF CONQUEST

# Telesales / Acquisition of new customers,

# Project detection: test and measure the interest of a market for an offer / product that the client wishes to market,

# Targeted appointment booking operations :

• Qualification of more qualitative customer databases,
• Optimized field sales representatives approach.

LOYALTY AND RETENTION STRATEGY

# Claims management: analysis of customer dissatisfaction,

# Retention: argumentation carried out with customers wishing to cancel an offer,

# Up-selling / Cross-selling: additional or cross-selling to existing customers (commercial rebound),

# Loyalty program,

# Analysis of customers' buying habits,

# Sales support.