OUTSOURCIA offers a turnkey solution for Customer Service / After Sales Service management and outsourced order taking that covers all the front office and back office activities of its customers.

This solution implements :

  • Multi-channel processes (emails, mails, calls, social networks, chat, cobrowsing),
  • Multilingual processing capacity (7 languages offered),
  • Coverage of all stages of the customer / prospect life cycle
  • All the technical solutions required to optimize processing (ACD, SVI, e-mail management tools, predictive dialing, recordings, remote listening, planning tools)
  • A quality control system certified ISO 18295 (Morocco and France) / ISO 9001 (Madagascar)

Our work methodology consists in accompanying our clients through:

  • Managing the needs of their existing customers: satisfaction and consequently, customer loyalty,
  • Managing claims: analysis of customer dissatisfaction,
  • The implementation of a retention approach: argumentation carried out with customers wishing to terminate an offer.


+ references
+ customer cases

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