CUSTOMER SERVICE & AFTER-SALES SERVICE
+ customer cases
OUTSOURCIA offers a turnkey solution for Customer Service / After Sales Service management and outsourced order taking that covers all the front office and back office activities of its customers.
This solution implements :
- Multi-channel processes (emails, mails, calls, social networks, chat, cobrowsing),
- Multilingual processing capacity (7 languages offered),
- Coverage of all stages of the customer / prospect life cycle
- All the technical solutions required to optimize processing (ACD, SVI, e-mail management tools, predictive dialing, recordings, remote listening, planning tools)
- A quality control system certified ISO 18295 (Morocco and France) / ISO 9001 (Madagascar)
Our work methodology consists in accompanying our clients through:
- Managing the needs of their existing customers: satisfaction and consequently, customer loyalty,
- Managing claims: analysis of customer dissatisfaction,
- The implementation of a retention approach: argumentation carried out with customers wishing to terminate an offer.