History
Develop your Customer Obsession, put in place multi-channel, multilingual and multiservice customer relationship strategies, optimize the outsourcing of your business processes, your digital communication or your support functions...
OUTSOURCIA assists you throughout the entire life cycle of your products and services by offering you a set of solutions that are ideally matched to the increasing requirements of your markets.
January
Creation of Outsourcia (Casablanca Maârif)
January
Creation of the Back Office division
January
Creation of the Offshore Academy subsidiary
January
Opening of the OUTSOURCIA Casanearshore site
December
Award of the social responsibility label in Morocco (Label CGEM)
January
Establishment in France, acquisition of the As-Com operator
June
Acquisition of the digital agency Alias Community (Tangier)
October
Obtaining NF Services certification
November
Inauguration of the Evreux site in France
January
Creation of the LAB by OUTSOURCIA, the first Customer Experience Laboratory
October
New visual identity of the group
July
Inauguration of OUTSOURCIA's new headquarters in Casablanca Anfa
November
inauguration of the Châtillon-en-Dunois site
May
Opening of the Madagascar site (Antananarivo)
September
Opening of a fourth site in Casablanca Anfa II
October
Opening of a new site in Niger (Niamey)
March
Signature of a capital partnership with AfricInvest
June
Acquisition of a majority stake in SCEMI SA (France and Madagascar)
October
Inauguration of the new extension of the Antananarivo site in Madagascar
September
Obtaining the ISO 18295 « Customer Contact Centre» certification
OUTSOURCIA is one of the first call centers to be certified under this new standard (former NF345)
January
Acquisition of Simplify (health sector)
January
Creation of CaptureDoc
January
Entry of the investment fund SPE in the capital
January
Acquisition of PhoneAct, Tunisia's leading contact center provider
Discover the evolution of the OUTSOURCIA group, year after year, since its inception in 2003.