In a very competitive market characterized in particular by the arrival of many low-cost brands, the players in the automotive market should therefore be at the cutting-edge of the innovation and be in constant search of quality both in terms of design of their products and during their various customer interactions :
# Support, strengthen and individualize the quality of service in order to increase customer confidence.
# Develop new communication channels (SMS, Social CRM, etc.) in line with customer expectations and their new consumer behaviors.
# Inform and advise: Adopting a multi-channel strategy that guarantees a total customer satisfaction.
Backed by its extensive experience in the automotive sector, OUTSOURCIA group offers to the players of the automotive market a wide range of outsourced « best cost » services dedicated and customized to suit their needs: telesales, customer service, commercial or technical support, web content creation, BPO...