More connected, more nomadic, more participative... Today, consumers spontaneously express themselves on all the communication channels available to them! phone, email, Chat, mail, point of sale, social networks, forum, website... This permanent relationship with the world of brands largely influences their behavior.
Building a concrete experience of more than 15 years in the management of outsourcing activities, gained from leading companies, OUTSOURCIA has been able to develop a set of methodologies and approaches that are customized according to business sectors, customer discourse etc...