A recruitment system allowing the selection of highly skilled resources with excellent linguistic and interpersonal skills :
# An initial and in-house training program guaranteeing 180 hours of training per resource and per year, provided by Offshore Academy, a subsidiary of the OUTSOURCIA group, a training center specialized in IT and customer relationships.
# An international management team with extensive experience in the management of onshore, nearshore and offshore platforms.
# Total flexibility in the sizing of teams to better understand the major developments in the group's activity.
# Close attention is paid to the adequacy of missions and profiles, as well as to the working environment.
OUTSOURCIA has chosen the most efficient technologies on the market, always focusing on robustness, security, functional richness and innovation of the deployed solutions :
# A set of international fiber links for voice and data leased from leading telecom operators in the countries in which OUTSOURCIA operates.
# Telephony management solutions provided by 3 manufacturers: Aastra Matra, Cisco and Noble Systems offering IVR, CTI, ACD and Predictive Dialing functionalities as well as the most advanced remote control tools required.
# Robust installations subject to backup procedures and fully redundant architecture ensuring optimum availability.