Resources

HIGHLY QUALIFIED HUMAN RESOURCES

A recruitment system allowing the selection of highly skilled resources with excellent linguistic and interpersonal skills :

# An initial and in-house training program guaranteeing 180 hours of training per resource and per year, provided by Offshore Academy, a subsidiary of the OUTSOURCIA group, a training center specialized in IT and customer relationships.

# An international management team with extensive experience in the management of onshore, nearshore and offshore platforms.

# Total flexibility in the sizing of teams to better understand the major developments in the group's activity.

# Close attention is paid to the adequacy of missions and profiles, as well as to the working environment.

A HIGH-LEVEL TECHNICAL ARCHITECTURE

OUTSOURCIA has chosen the most efficient technologies on the market, always focusing on robustness, security, functional richness and innovation of the deployed solutions :

# A set of international fiber links for voice and data leased from leading telecom operators in the countries in which OUTSOURCIA operates.

# Telephony management solutions provided by 3 manufacturers: Aastra Matra, Cisco and Noble Systems offering IVR, CTI, ACD and Predictive Dialing functionalities as well as the most advanced remote control tools required.

# Robust installations subject to backup procedures and fully redundant architecture ensuring optimum availability.