Janvier :

Creation of Outsourcia (Casablanca Maârif)

Janvier :

Creation of the Back Office division

Janvier :

Creation of the Offshore Academy subsidiary

Janvier :

Opening of the OUTSOURCIA Casanearshore site

Decembre :

Award of the social responsibility label in Morocco (Label CGEM)

Janvier :

Establishment in France, acquisition of the As-Com operator

Juin :

Acquisition of the digital agency Alias Community (Tangier)

Octobre :

Obtaining NF Services certification

Novembre :

Inauguration of the Evreux site in France

Janvier :

Creation of the LAB by OUTSOURCIA, the first Customer Experience Laboratory

Octobre :

New visual identity of the group

Juillet :

Inauguration of OUTSOURCIA's new headquarters in Casablanca Anfa

Novembre :

inauguration of the Châtillon-en-Dunois site

Mai :

Opening of the Madagascar site (Antananarivo)

Septembre :

Opening of a fourth site in Casablanca Anfa II

Octobre :

Opening of a new site in Niger (Niamey)

Mars :

Signature of a capital partnership with AfricInvest

Juin :

Acquisition of a majority stake in SCEMI SA (France and Madagascar)

Octobre :

Inauguration of the new extension of the Antananarivo site in Madagascar

Septembre :

Obtaining the ISO 18295 « Customer Contact Centre» certification
OUTSOURCIA is one of the first call centers to be certified under this new standard (former NF345)

Janvier :

Acquisition of Simplify (health sector)

Janvier :

Creation of CaptureDoc

Janvier :

Acquisition of PhoneAct, Tunisia's leading contact center provider